ReNew- Insurance Portal

1. Managing Complex Multi-Role Workflows Across Departments

Since there were four distinct user roles, Site Engineer, Central SPOC, Admin, and Broker, each with unique responsibilities and access levels, we had to design a workflow engine that could manage conditional logic, enforce clear handoffs, and maintain strict role-based permissions. The challenge was to ensure smooth claim progression without misrouting or delays, while keeping the system intuitive for all user roles.

2. Ensuring Robust Security and Compliance

With sensitive insurance data being handled across departments, the portal had to meet strict security and compliance requirements. The challenge was designing safeguards that were both stringent and scalable, ensuring data integrity and confidentiality without adding complexity to daily operations.

3. Creating Real-Time Dashboards for Claim Tracking and Insights

Building dynamic dashboards using Highcharts presented challenges in efficiently processing live claim data and rendering interactive visuals. We needed to design an architecture that could handle frequent updates and filters without latency, while keeping visualizations informative and user-friendly for all departments.

4. Implementing Transparent Audit Trails and Activity Logs

To maintain full traceability of all user actions and ensure accountability, the portal had to capture detailed logs for every task, assignment, and approval. This required a background logging system that could operate silently, without disrupting workflow speed or user experience.